Terms & conditions.

Last updated

About these terms

These terms and conditions for the sale of goods (“the Conditions”) govern every contract of sale we make with you, the customer, to the exclusion of all other terms. Please read them carefully.

These Conditions do not affect your statutory rights.

Orders and availability

Every order is subject to availability. We are not responsible for compensating you for any other losses you may suffer if we cannot supply goods.

All orders are authorised by your card issuer or payment provider before dispatch. We can accept no responsibility if details you give us are incorrect, or if an order is held up because incorrect details were provided.

Descriptions, colours and sizes

Drawings, descriptions, specifications and adverts on our website are only an approximate description of the goods. Colours of mats may look different in real life from how they appear on your screen.

Sizes of mats can vary during manufacture, so all sizes are approximate. Rubber goes through stages of heat and pressure, so expect a difference of around ±1 mm.

Prices

All prices are in pounds sterling. We may adjust a product’s price to reflect an increase in our supplier’s prices, new taxes or duties, or if the price shown on our website is wrong because of an error or omission.

We work to keep every price on our website accurate, but we will confirm the price of the goods on your order before it is processed.

Delivery and responsibility for the goods

Once we have delivered the goods to you, you are responsible for them. We will ask you to sign for the delivery. If you cannot sign, we will do our utmost to let you know when we will deliver again.

Our responsibility for everything other than damage caused by our negligence ends when the carrier attempts to deliver the goods to you.

Damaged goods

If goods arrive damaged, please tell us within 7 days of the date of delivery, or of the date you could reasonably have noticed the defect where it was not visible on a reasonable inspection.

Returns

Mats that are not faulty may be returned within 14 working days of the date you receive them. They must be returned in “as new” condition in their original packaging.

Events beyond our control

We are not liable for any failure or delay in performing our contract caused by an event beyond our reasonable control, including acts of God, war, industrial disputes, fire and natural disasters. If we are delayed by such an event, we are entitled to a reasonable extension of time.

Complaints and law

We have a complaints procedure that we use to try to resolve disputes as soon as they arise, and we aim to acknowledge every complaint within 7 working days.

The contract between us is made in England and is governed by the laws of England and Wales.

Changes to these terms

We may change these terms at any time without notice. Changes do not affect contracts already made between us.